However, if you see a command-line window displaying a message such as: Python 3.7.6 (default, Mar 13 2020, 14:46:27) on linux If you get a message like: -bash: python: command not found Open a Terminal, type python and press the Enter key. Older or newer versions such as 3.8.x or 3.9.x are not supported.īefore finding the right solution, we first have to identify what’s the issue with your installation. Clarisse 5 only supports Python 3.7.x because of its compliance to VFX Reference Platform 2020. The version of Python installed on the system is not supported.The location of the python path environment variables are not properly set.Python is not properly installed on your operating system.Please note that sometimes this error message is not displayed however, you only can see File > Quit in Clarisse’s application main menu bar. The Isotropix website is currently in maintenance mode and there’s been no official announcement.After a fresh install of Clarisse, Clarisse may prompt you with an error message regarding a Python installation issue. However, the transferred license will only be recognised on the latest version of Clarisse available on the company’s website. For those in the future looking to transfer their Clarisse 5.0 license to a new computer, the process involves copying the license file and tying the EULA to the new computer. The company also announced that it will offer prorated refunds to those who wish to end their maintenance early.ĭespite the discontinuation of their products, Isotropix has promised to continue providing support through its Bug Tracker system, available in user accounts. In an email shared on Reddit, Isotropix has assured its customers that it will fulfill its maintenance obligations to assist them in transitioning to another solution. According to emails shared by users, the company will discontinue the development of all its products, including Clarisse and CNode. Users are reporting that Isotropix, the developers of Clarisse iFX, has announced a significant pivot in their business strategy.
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